![]() ![]() RIU Hotels & Resorts in Playa del Carmen.We're thrilled to have you back, and we hope to continue to exceed your expectations on your future visits! Kind regards Allein H. It's great to hear that Brenda has begun her training as a butler, and we're glad that you appreciate the hard work of Jojo and Ana. Our staff has been through all kinds of life events, and we're happy that you've gotten to know them over the years. Also to hear that you appreciate our bartenders, including Oli, Octavio, Jorge, Tiger, Antonio, Eber, Miguel, Jonny, and Diego. It's also great to hear that you enjoyed your meals at La Dolce Vita, Hacienda Buffet, El Charro, Blue Moon, and Yokosoo. We're happy to hear that you're satisfied with any room you get, and that you enjoyed your stay in Room 607. Our staff always goes above and beyond to ensure our guests have the best possible experience, from the valet/bellhops who greet you upon arrival to the friendly Guest Services team, especially Luis and Omar. Warm regards, Ocean Maya Royale Concierge Onlineĭear User: Greetings from Ocean Maya Royale It's great to hear that you are a returning guest and that you enjoy your stay with us. We look forward to the opportunity to serve you again and earn the highest possible rating from you. Your satisfaction is our top priority, and we aim to exceed your expectations in every way possible. We hope to have the pleasure of welcoming you back next year, so we can continue to provide you with an unforgettable experience. They will be thrilled to know that their efforts made a positive impact on your stay. We would like to express our gratitude for acknowledging our dedicated team members, Yovanetti, Brenda, Adrian, and Richi. Your comments will be taken into consideration as we strive to improve our guests' experiences in the future. We apologize for any inconvenience caused by the loudness of the party pool and the limited availability of loungers and umbrellas. We take pride in our well-maintained grounds, variety of dining options, and the exceptional service provided by our friendly staff. We greatly appreciate your input and are glad to hear that overall, you had an enjoyable experience with us. Warm regards, Ocean Maya Royale Concierge Onlineĭear valued guest, Thank you for sharing your feedback on your recent stay at Ocean Maya Royale. We are here to make your stay as comfortable and enjoyable as possible. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to let us know. Should you decide to visit us again, we would be more than happy to ensure a more enjoyable and memorable stay for you. Your kind words regarding Esteban and the daytime entertainment are truly appreciated. We take great pride in our team, and it is rewarding to receive positive feedback about their service. We are pleased to hear that you found our employees to be welcoming and pleasant. We will take your comments into consideration for future entertainment planning. Your feedback about the availability and usage of poolside chairs will be shared with our management for further evaluation and improvement. We understand that the size of the beach and pools may have been a concern for you. Regarding the beach and pool facilities, we apologize if they did not meet your expectations. We also appreciate your honest feedback regarding our resort amenities and dining options. Rest assured, we will review our procedures to ensure such incidents are not repeated in the future. Traveler from Massachusetts: Thank you for reaching out to us here at Ocean Maya Royale Hotel. Hotels near Cenote "el Burrodromo" Mayakobaĭear Mr.Hotels near Rosewood Spa at Rosewood Mayakoba.Playa del Carmen Hotels with Fireplaces.Playa del Carmen Hotels with Tennis Courts.All Inclusive Resorts in Playa del Carmen.All Inclusive Hotels in Playa del Carmen.Adults Only and Adult Friendly Resorts in Playa del Carmen.Pet Friendly Hotels in Playa del Carmen.Barcelo Hotels & Resorts in Playa del Carmen.Iberostar Hotels & Resorts in Playa del Carmen.
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